Frequently Asked Questions
Everything you need to know about your next one-of-a-kind device.
What makes your smartphones 'unique' compared to standard models?
We specialize in limited-edition finishes, custom-engraved housings, and exclusive hardware configurations that you won't find at big-box retailers. Each device is designed to be a statement piece.
Do these custom devices come with a warranty?
Yes, every smartphone purchased through our store includes a comprehensive 12-month hardware warranty that covers any manufacturing defects or technical malfunctions.
Are your phones unlocked for international use?
Absolutely. All our smartphones are sold factory-unlocked and are compatible with GSM and CDMA networks worldwide, allowing you to use any carrier of your choice.
How long does shipping take for custom orders?
Standard shipping typically takes 3-5 business days. For personalized or custom-engraved units, please allow an additional 48 hours for our technicians to perfect your device before dispatch.
What is your return policy if I change my mind?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your unique device, you can return it in its original packaging for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Klarna and Affirm for flexible monthly payments.